Weekend Sale! Get up to 20% off on all orders, use code
SHIPPING & RETURNS
SHIPPING POLICY
Nikkisavy Limited is committed to providing a seamless delivery experience for our customers worldwide. Please review the following information regarding order processing and shipping timelines.
1. Shipping Destinations
WE SHIP WORLDWIDE VIA DHL.
We are proud to offer international shipping to a wide range of countries through our trusted partner, DHL.
2. Order Processing
ALL SHIPMENTS GO OUT WITHIN 3 WORKING DAYS.
All orders are processed and handed over to DHL within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
3. Delivery Timelines
ALL ORDERS ARE DELIVERED BETWEEN 5 TO 20 WORKING DAYS, DEPENDING ON LOCATION.
Once dispatched, your order will be delivered by DHL within the following estimated timeframes:
UK & EU Destinations: 5-7 working days
US & Canada: 7-14 working days
Rest of World (e.g., Nigeria, Australia): 10-20 working days
Please note that these are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as customs clearance procedures, weather, or local holidays.
4. Shipping Costs & Tracking
Shipping costs are automatically calculated at checkout based on your delivery address and order weight.
You will receive a DHL tracking number via email once your order has been dispatched. You can use this number to monitor your package's journey on the DHL website.
5. Customs & Import Duties
Please be aware that you may be subject to import duties and taxes. These fees are the responsibility of the recipient and are not included in the product price or shipping cost.
**Need Help?
**
For any questions regarding your shipment, please contact our customer service team at hello@nikkisavy.co.uk.
Thank you for shopping with Nikkisavy Limited.
RETURN & EXCHANGE POLICY
Return Window
We offer a 24-hour return policy from the date you receive your item. All return requests must be initiated within this period.
Eligibility Requirements
To qualify for a return, your item must be:
In the same condition as received
Unworn, unused, and unwashed
In the original packaging with all tags or seals attached
Accompanied by proof of purchase (receipt or order confirmation)
How to Initiate a Return
Contact us within 24 hours of delivery at hello@nikkisavy.co.uk
We will provide a return shipping label and instructions
Send your return to the original shipping location specified on your package
Note: Returns sent without prior authorization will not be accepted
Non-Returnable Items
The following items cannot be returned:
Custom or personalized products
Skincare and beauty items
Sale items
Gift cards
Damaged Items
We are not responsible for packages damaged or delayed in transit. All items are carefully packaged as fragile before shipping.
Exchanges
We do not offer exchanges .
Refund Process
We inspect all returns upon receipt
You will be notified of approval status
Approved refunds are processed to the original payment method within 10 business days
Please allow additional time for your bank to process the refund
Contact us if you haven't received your refund after 15 business days
Website Terms
Use of this website and its services constitutes acceptance of these Return Policy. We reserve the right to modify these Returns Policy at any time, with changes effective upon posting.
It is your responsibility to review these terms regularly, and continued use of the website indicates acceptance of the most current version.
By accessing our website and making purchases, you acknowledge and agree to these Return Policy.
Contact our customer service team at hello@nikkisavy.co.uk with any return questions.