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SHIPPING & RETURNS
SHIPPING POLICY
1. Worldwide Shipping
We proudly ship worldwide via DHL Express.
To ensure faster delivery and efficient fulfillment, orders may be dispatched from any of our three international manufacturing facilities, depending on product availability and stock levels at the time of purchase.
Our factories are strategically located across three continents to support global distribution and minimize delivery times.
2. Order Processing
All orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation.
Once processed, your order is handed over to DHL for shipment.
Please note:
Orders placed during weekends or public holidays will begin processing on the next business day.
During peak seasons or promotional periods, processing times may be slightly extended.
3. Delivery Timelines
Estimated delivery times after dispatch:
UK & EU: 5–7 working days
USA & Canada: 7–14 working days
Rest of World (e.g., Nigeria, Australia): 10–20 working days
Delivery timeframes are estimates and not guaranteed. Delays may occur due to:
Customs clearance procedures
Local holidays
Weather conditions
Carrier-related delays
4. Shipping Costs & Tracking
Shipping fees are automatically calculated at checkout based on your delivery location and order weight.
Once your order has been dispatched, you will receive a DHL tracking number via email, allowing you to monitor your shipment directly through the DHL tracking portal.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by your country’s regulations.
These charges are the responsibility of the recipient and are not included in product prices or shipping fees.
Need Assistance?
For any questions regarding your order or shipment, please contact our customer support team:
Thank you for choosing Nikkisavy Limited.
We appreciate your trust in our brand and look forward to serving you worldwide.
RETURN & EXCHANGE POLICY
Return Window
We offer a 24-hour return policy from the date you receive your item. All return requests must be initiated within this period.
Eligibility Requirements
To qualify for a return, your item must be:
In the same condition as received
Unworn, unused, and unwashed
In the original packaging with all tags or seals attached
Accompanied by proof of purchase (receipt or order confirmation)
How to Initiate a Return
Contact us within 24 hours of delivery at hello@nikkisavy.co.uk
We will provide a return shipping label and instructions
Send your return to the original shipping location specified on your package
Note: Returns sent without prior authorization will not be accepted
Non-Returnable Items
The following items cannot be returned:
Custom or personalized products
Skincare and beauty items
Sale items
Gift cards
Damaged Items
We are not responsible for packages damaged or delayed in transit. All items are carefully packaged as fragile before shipping.
Exchanges
We do not offer exchanges .
Refund Process
We inspect all returns upon receipt
You will be notified of approval status
Approved refunds are processed to the original payment method within 10 business days
Please allow additional time for your bank to process the refund
Contact us if you haven't received your refund after 15 business days
Website Terms
Use of this website and its services constitutes acceptance of these Return Policy. We reserve the right to modify these Returns Policy at any time, with changes effective upon posting.
It is your responsibility to review these terms regularly, and continued use of the website indicates acceptance of the most current version.
By accessing our website and making purchases, you acknowledge and agree to these Return Policy.
Contact our customer service team at hello@nikkisavy.co.uk with any return questions.